APsystems Privacy Policy

Privacy Policy

Effective Date: 15 December 2022

Updated Date: 15 December 2022

This “Privacy Policy” explains the privacy practices of Altenergy Power System Inc. with its subsidiaries and affiliates (collectively, “APsystems”, “we”, “us”, or “our”) for our corporate and household users (collectively, “you”, or “your”) using our products and services (collectively, “service”), including:

  • Energy Monitoring & Analysis System (collectively, “EMA”)
  • Mobile applications (collectively, “APP”, including EMA APP, EMA Manager, ECU APP)
  • Application programming interface (collectively, “API”)
  • Any official website or APP that we operate and link to this “Privacy Policy”
  • Any types of after sales service

We use this Privacy Policy to describe your rights and choices when you have purchased our products and/or services, or have registered an online EMA / API to access our services. You can use the online EMA / API account to login EMA / API, EMA/API APP and/or Manager.

We will obtain the personal information you provide in accordance with the data protection laws and regulations of the corresponding jurisdiction and country. Those obtained information, in principle, should only be used by us to provide our services within the scope of necessary information required to provide such services for specific purpose. In addition to our legal obligations or due to legal regulations or in order to provide services appropriately, the data we store about you will not be disclosed to any other third-party in principle. Hereby, we formulated this Privacy Policy. This Privacy Policy forms part of our Terms of Service. The terms described in our Terms of Service also apply to this Privacy Policy. By entering into our Terms of Service, you are specifically accepting our latest Privacy Policy and consenting to the collection, processing and communication of your personal data as described in this Privacy Policy.

Please carefully read through this Privacy Policy to understand our purposes and practices. When you start to use our products or services with consent to our Privacy Policy, we will consider you have fully understood and agreed with this Policy. You   also have the choice not to agree with this Policy, in which case you will not be able to use our products and services, or you may close your service account at any time.

Table of Contents

  • How We Collect and Use Your Personal Information
  • How We Store Your Personal Information
  • How We Protect Your Personal Information
  • Your Rights
  • How We Use Cookies and Similar Technologies
  • Children’s Privacy
  • Changes to this Privacy Policy
  • Contact Us

How We Collect and Use Your Personal Information

With your consent, we will only collect and use your necessary personal information for the following purposes described in this privacy policy, based on the services you use:

  • When you register an online EMA end user account or installer account, we collect your username, your contact details (such as your email address, phone number, address and login credentials). We collect this information to create an account.
  • When you register an online EMA end user account, we collect the product information of your solar system (such as the device ID, device type), the name of the upper-level installer, the power generation data and alarm data of the solar system. We collect this information facilitate the management of your solar system.
  • When you use the user management function, you need to provide your personal information, including login credentials, email address and/or phone number.
  • When you contact our pre-sales/after-sales, we save the chat content and history or the contact information you left and other information you provided, so that we can contact you in order to help you solve any problem(s), record the solutions to the problem(s) as well as the result. When necessary, you need to provide your personal identification information for us to verify your identity.
  • When your device detects a new version of an APP, we read the application list to check whether your device has installed the corresponding application store.
  • When you use our services, we may collect your browsing, operation, search, click and other information as relevant to web logs, including your device information (IDFA, operating system, device model, device manufacturer, system version, Android ID, IMEI and MAC address), account information, date and time of access, and IP address.


How We Share, Transfer and Disclose Your Personal Information

  • Share

We will not share your personal information with any third parties, except in the following cases:

  • With your consent: We share your personal information with third parties with your consent.
  • Comply with law: We share your personal information in accordance with laws and regulations or compulsory requirements of government authorities.
  • Share with installers/other users who directly or indirectly provide the services to you: If you have an end user account, we share your personal information with your installer or other users, so that they can carry out the after-sales services. They can get your personal information by EMA or API.
  • Share with our Subsidiaries and Affiliates: We share your personal information with our subsidiaries and affiliates with appropriate technical and organizational measures.
  • Transfer

We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution within the European Union. We may set up new companies and organizations that hold your personal information to continue to be bound by this Privacy Policy, otherwise we will require the companies and organizations to re-seek authorization and consent from you.

  • Disclose

We share your personal information in accordance with compulsory requirements:

  • With applicable laws and regulations
  • With the judicial authority ruling or legal procedure requirements
  • With the government authorities or other competent organizations
  • In order to protect the lawful rights and interests of APsystems with our subsidiaries and affiliates, and other users (such as paying off overdue accounts). We will record the content, time, reason and object of the information disclosure under the above cases.

How We Store Your Personal Information

We store your personal information in the Amazon Web Services (AWS) in Europe. If you want us to transfer your data out of Europe or a country not deemed by the European Commission, you may be required to provide data protection laws and regulations in this country or region to ensure that this cross-border transfer complies with the relevant laws and regulations, and if you cannot provide the relevant information and insist that we conduct this cross-border transfer, we have the right to refuse and stop your services. If our business changes in the future and we need cross-border data transmission, we will seek your consent or follow the relevant national laws and regulations. We will store your personal data until you delete or request to delete it, except as otherwise provided by laws and regulations.

How We Protect Your Personal Information

We respect your rights and control over your personal information, and the security of your personal information is important to us as well. We have used commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your personal information, and we have provided various security strategies to effectively ensure data security of users and devices.

We will take the following measures to ensure the security of your personal data:

  • Data communication: support the use of data security, anonymization and transmission encryption protocols for communication
  • Data processing: adopt strict data filtering and verification and a complete data review process
  • Data storage: encrypt and store your confidential information
  • Data Breaches: A data breach may lead to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed. We respect your rights to protect your personal data, once it occurs, we will notify you of the data breach and emergency measures we have taken via email. If necessary, we may stop our services to mitigate the risk and meantime report such data breach to applicable data protection authority within 72 hours after becoming aware of it.

In addition, we have also formulated a series of security guarantees at system and management level to prevent data loss, illegal use, unauthorized access or leakage, tampering or destruction, such as determining positions and responsibilities, holding security and privacy protection training courses, strengthening employee data protection awareness, and controlling access rights.

Your Rights

European data protection laws give you certain rights regarding your personal information. If you are located within the European Union, you may ask us to take the following actions in relation to your personal information that we hold:

  • You share the right to access to your personal information.
  • You share the right to transfer a machine-readable copy of your personal information to you or a third party of your choice, i.e. your right to data portability.
  • You share the right to update or correct inaccuracies in your personal information.
  • You share the right to delete your personal information, i.e. the right to be forgotten.
  • You share the right to restrict the processing of your personal information.
  • You share the right to object to the processing for marketing purposes or on grounds relating to your particular situation.
  • You share the right not to be subject to automated decisions

How We Use Cookies and Similar Technologies

We store small data files called cookies on your web browser or mobile application to ensure the normal and efficient operation of our service. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your browser or mobile application. Using cookies can help you save yourself from repeatedly filling in personal information, entering search content and steps and processes (examples: form filling, search records). You can manage or delete cookies according to your preferences. Most browsers provide users with the function of clearing the browser cache data. You can perform the corresponding data clearing operation in the browser settings function. However, you may not be able to fully experience some of our convenient and safe service functions.

Children’s Privacy

To protect the privacy of your children is especially important to us, we do not knowingly collect any personal information from anyone under the age of 18. If a parent or legal guardian becomes aware that his or her child has provided us with information without their consent, he or she can and should contact us at privacy@apsystems.com, we will delete such information. If we become aware that we have collected information from anyone under the age of 18 without permission from his parent or legal guardian, we will also delete such information.

Changes of Privacy Policy

We reserve the right to modify this “Privacy Policy” from time to time, and you have the choice to be notified of the changes. We will notify you by email (the email address specified in your EMA account) or by means of a notice in the EMA website or APPs prior to the change becoming effective. We encourage you to periodically review the latest information on our “Privacy Policy”, and you should accept the new one in order to continue to use our products and services. If you have any objections to the new one, we will contact you and confirm your non-acceptance and we will delete your account, after which we will no longer provide you with our products and services.

Contact Us

If you have any questions or comments about this “Privacy Policy”, please contact us directly at privacy@apsystems.com